Ukraine Maintains 4,700 Access Points for Administrative Services

What Happened

During the ongoing conflict in Ukraine, approximately 4,700 points of access for administrative services, known as ЦНАП (Centers for Administrative Services), are operational. This information was disclosed in an interview by Marina Bobranițka, the director of the Directorate for E-Governance and Public Services at the Ministry of Digital Transformation, to Ukrinform.

Key Details

Bobranitska indicated that while the overall network consists of more than 5,000 access points, some are temporarily closed due to the war. The director noted that certain facilities remain in occupied territories or have been destroyed.

However, many ЦНАПs have relocated and are continuing to operate. New specialized units for veterans have also been opened. In six years, the ЦНАП network has significantly expanded from around 700 centers to providing services in both small communities and mountainous areas, thus enhancing public service accessibility.

Currently, the focus is on improving the quality and availability of services rather than merely expanding the network. Despite the ongoing war, the number of ЦНАПs is stable, adapting to evolving conditions.

Annually, these centers facilitate about 20 million services, with approximately 65,000 services provided daily. Over the past six years, the total number of services rendered surpasses 100 million.

As part of ongoing enhancements, the Ministry of Digital Transformation plans to introduce a new service for obtaining certificates of no criminal record with an apostille through ЦНАПs. Additionally, efforts are underway to offer tax identification number registration services, expected to launch in the second quarter of the year.

Why It Matters

The operation of ЦНАПs during wartime demonstrates the resilience of Ukraine’s administrative framework. These centers play a crucial role in delivering essential public services, maintaining accessibility for citizens amid the challenges posed by the conflict.

Background

The ЦНАП network has evolved significantly since its inception, reflecting modernization efforts in public service delivery within Ukraine. Prior to the conflict, the network expansion marked a strategic move to decentralize and make administrative services more approachable for all citizens.

As a result of the war, ЦНАПs have adapted by relocating and introducing new services that cater to veterans and victims of the conflict, which is a key part of the country's ongoing recovery strategy.